MARK / 13.12.14 / SENT 16:22

Successful first meeting. Great to have such a committed client.

BRIAN / 13.12.14 / SENT 16:34

Time to show what we can do.

BREEAM Outstanding.
WELL Certified Gold.

Challenge accepted.

How good does your workplace make you feel? Decades ago, this probably wasn’t a question anyone considered… but as we understand more and more about the impact of our internal environments, employers are taking conscious steps to create spaces that people thrive in.

When designed intelligently, efficiently, and with users at their heart, workplace buildings have the power to transform the appeal, productivity, and future of a business. For a multi-national firm like Deloitte with a fundamental design aspiration to “drive cultural change”, it was clear this would be no traditional office, in fact it would be an industry-defining world first...

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Deloitte’s commitment was clear from the outset. We set out on the journey united by our collective vision for what the building could achieve.
Ashley Bateson, head of sustainability, hoare lea
challenge

World first.

For us the brief was simple: Deloitte needed to be able to attract and retain the best talent in the industry. The best way of achieving this? Ensure the design of its new landmark UK headquarters would lead the way in being an environmentally sustainable and human-centred workplace – where the health and wellbeing of those people was paramount.

This translated into a truly ambitious target: to be the world’s first workplace to achieve both BREEAM Outstanding (the highest measure for sustainable design) and WELL Certified Gold (a global building standard for health & wellbeing).
Approach

Learning together.

The ambitious sustainability and wellbeing targets required input from every single specialism. Our Acoustics, Intelligent Buildings, Lighting Design, MEP, Security, and Vertical Transportation teams each had their own targets to work to.

While there was a steep learning curve for all involved, together we provided consistent and practical advice to the client and wider project team, always on hand whatever the query. The aim to be the world’s first workplace to achieve both BREEAM and WELL targets drove an enhanced level of collaboration between the project team, and we developed close connections with the client, architect and the technical team at the International WELL Building Institute.
Technical impact

Intelligent working.

Early on, our Intelligent Buildings experts took the time to understand the user journeys through the space, in order to drive the infrastructure, hardware, and software specification required for a truly intelligent building. With 4,000 fewer workstations than employees based at the London campus, Deloitte needed its employees to be able to work efficiently and easily. The sophisticated system that the team developed utilises the building’s data to constantly monitor and optimise how the open-plan office, cellular meeting rooms, and client executive suites are used.

The information available to users is exceptional. From kiosks in the building’s entrance that provide agile workspace availability on floors, to air quality information and integrated room-booking software... the intelligent design is one of the first projects in the UK to deliver building integrations of this nature, and at this scale.
Human Impact

Built to perform.

It was vital that 1 New Street Square not only looked good, but also performed at its best. This drove our appointment as Building Performance Manager during the commissioning, handover and initial occupation phases. Our aftercare team provided support to both the client and contractor and also worked hand-in-hand with the Facilities Maintenance team to promote a smooth operation.

And our performance support doesn’t stop there: 620 sensors now monitor the quality of the indoor environment: from air particulates, chemicals and acoustics to the daylight levels and temperature. It was a first for a project of this type, and allows us to continuously optimise the building, ensuring it delivers the best possible environment for Deloitte’s people.
You have been instrumental in helping us to create workable solutions to deliver our aspirational intelligent building, within a challenging business and contractual environment.
Key Figures
1st office fit-out in the world to attain BREEAM Outstanding and WELL Certified Gold worldwide.
600 sit/stand desks to improve comfort
15 types of acoustic treatment
1,020 IoT machine vision occupancy sensors

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Gaining BREEAM Outstanding is challenging, but to exceed it by nearly 10% while also achieving WELL Certified Gold is simply tremendous. We couldn’t have hoped for better.
Gavin Harrison, Senior Manager, workplace Services and real estate, Deloitte LLP
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